Throughout the years, there have been a few instances where FedEx and UPS have damaged our products during shipping. Shipping damages are covered under warranty. The following post will explain how to return damaged packages.
First, if you happen to be at home when delivered, refuse the package and contact us. They will ship the blinds back to the manufacturer and we can get started on remaking your product before it even shows back up to the factory!
Second, if you are not at home and you notice the box is damaged when you look at it, open the box and see if the blinds are damaged. Most of our factories package the product quite well to stand up to the shipping company’s abuse.
Third, if the actual product is damaged, contact us. Sometimes the factories will want them back but usually they will just do a freight claim and produce a remake. Both UPS and FedEx have the right to inspect the damaged goods. If the factory does choose to do a remake and issue a freight claim, you must hold on to the damaged blind and box for at least three weeks to give FedEx and UPS enough time to inspect the product if they choose to. This is very rare but we will have to charge you for the new blinds if they come by and the damaged old ones are not available. If after three weeks UPS or FedEx do not come by to inspect, you can dispose of the damaged blinds, shades or shutters.
Please do not hesitate to call us if you have any questions!
View our full Warranty and Return Policy Here: